![]() Organizations maximize their business automation leveraging both technologies to achieve better results. ![]() As such, many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology.īPM streamlines business processing by automating workflows while RPA automates tasks by recording a set of repetitive activities performed by humans. īPM proponents also claim that this approach can be supported, or enabled, through technology. Improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. promotes the adoption of a process approach when developing, implementing and ISO 9000:2015 promotes the process approach to managing an organization. This approach closely resembles other total quality management or continual improvement process methodologies. Īs an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers. ![]() Though not required, enabling technologies are often used with BPM. Processes can be structured and repeatable or unstructured and variable. Any combination of methods used to manage a company's business processes is BPM. Business process management ( BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.
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